I've just placed an order! When should I expect to receive it? 

Your order will be processed the next business day (Monday to Friday) and we will endeavour to send it out the same day. We use Australia Post on all Australian orders. Once you receive a dispatch notification your parcel should arrive within 3-5 business days. 

Oh no! My item is not quite right - what should I do? 

We are so sorry to hear! Please refer to our Returns Policy HERE

Am I able to exchange an online item in one of your stores?

Yes (and no). Please refer to our Returns Policy HERE

I would like to pre-order a particular style. What is involved? 

We offer pre-order on exclusive pieces that we have limited units in. This means you will be able to secure your size before the release date. You will be required to pay the total amount due at the time you place your pre-order. Please note whilst we can not guarantee an exact date of arrival, and can only given you an estimate, we will endeavour to keep you as informed as possible. Our returns policy remains the same for pre-orders and we are unable to provide a refund for change or mind, wrong decision or incorrect size.

Do you ship internationally?

Yes we do for all Fashion and Accessory items only! Please refer to our Shipping & Delivery page HERE for more information.

Not what you were after?

Email us on info@rosesttradingco.com.au and we will endeavour to help you!